takaok Privacy Policy

1 Introduction

takaok ("we", "us", "our") operates the online casino and sports betting platform accessible at takaok.bid (the "Platform"). We are committed to safeguarding the privacy and personal data of every individual who registers for, accesses, or interacts with the Platform, including players based throughout Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and elsewhere.

This Privacy Policy describes, in clear and transparent terms, what personal data we collect, the purposes for which we process it, the legal grounds on which we rely, how long we keep it, and the rights you are entitled to exercise at any time. This policy applies to all services provided under the takaok brand and should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2 Personal Data We Collect

takaok collects personal data through multiple touchpoints during your registration, account verification, gameplay, and customer support interactions. The categories of personal data we collect include:

2.1 Registration Data

When you create a takaok account, we collect: your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is required to open your account and is used for identity verification and communication purposes.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to confirm that you meet the minimum age requirement of 18 years, we collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence, together with proof-of-address documentation (e.g., a utility bill or bank statement dated within the last three months).

2.3 Financial Data

When you make deposits or withdrawals, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, and transaction timestamps. We do not store full payment account credentials on our own servers; payment data is handled through our certified payment processing partners.

2.4 Gaming Activity Data

We record your gameplay history, including games played, stakes placed, wagers won and lost, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.

2.5 Device and Technical Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited within the Platform. This data is used for security monitoring, fraud detection, and Platform optimisation.

2.6 Communications Data

If you contact our customer support team via live chat, email ([email protected]), or WhatsApp, we retain a record of that correspondence for training, quality assurance, and dispute resolution purposes.

3 How We Use Your Personal Data

takaok processes your personal data for the following specific purposes:

• Account management: Creating, maintaining, and administering your takaok player account, including processing deposits and withdrawals in BDT and managing your Black Diamond VIP tier status.
• Identity and age verification: Confirming that you are at least 18 years of age and that the identity you have provided is accurate, as required prior to processing any withdrawal.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer services. Ensuring that payment accounts are registered in your own name.
• Fraud prevention and security: Monitoring account activity for signs of fraudulent behaviour, money laundering, multi-accounting, bonus abuse, or any other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators, enforcing self-exclusion and deposit limit settings, and proactively contacting players where concern is identified.
• Customer support: Responding to queries, resolving disputes, and providing technical assistance to players across Bangladesh.
• Legal and regulatory compliance: Fulfilling obligations under applicable AML requirements, responding to lawful requests from regulatory or law enforcement authorities, and maintaining financial records for the required retention period.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the takaok game library, user interface, payment flows, and overall player experience.
• Marketing communications (where consent is given): Sending promotional emails, bonus notifications, and seasonal offers (e.g., Eid, Pohela Boishakh, BPL season promotions) to players who have opted in to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].

4 Legal Bases for Processing

takaok processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to perform our obligations under the agreement created when you register an account and accept the Terms & Conditions — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable law, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing undertaken for purposes such as fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those purposes are not overridden by your data protection rights.
• Consent: Processing for optional activities such as direct marketing communications, where we have obtained your clear and informed consent prior to that processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

takaok does not sell your personal data to any third party. We may share your data with the following categories of recipient, strictly for the purposes described in this policy:

5.1 Service Providers

We engage carefully selected third-party service providers to support platform operations, including KYC and identity verification partners, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), cloud hosting providers, IT security companies, and customer support platform vendors. All such providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose beyond the specific service they are contracted to provide.

5.2 Game Providers

To deliver casino games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, limited technical session data (such as a pseudonymous player token and game session ID) is passed to the relevant game provider's platform. Game providers do not receive your full personal profile or financial details.

5.3 Law Enforcement and Regulatory Authorities

takaok may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, where we have received a valid court order or lawful demand, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other serious criminal activity.

5.4 Business Transfers

In the event that takaok undergoes a merger, acquisition, reorganisation, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and of any material change to the privacy terms that governs your data following the transfer.

6 Cookies and Tracking Technologies

takaok uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function correctly — for example, maintaining your login session state, enabling secure payment flows, and storing responsible gaming preferences you have set. These cookies cannot be disabled without preventing core Platform functionality.
• Analytical / performance cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This information is used solely to improve Platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and notification configurations, so that you do not have to reset them each time you visit.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the takaok Platform. A full cookie list is available upon request from [email protected].

7 Data Retention

takaok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to perform our contractual obligations to you, and to comply with applicable legal and regulatory requirements. The following retention periods apply:

• Active account data: Retained for the full duration of your account being open and active on the Platform.
• Account and transaction records (post-closure): Retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• KYC / identity documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by a specific legal obligation or ongoing investigation.
• Customer support communications: Retained for a period of three (3) years from the date of the last communication, unless a dispute or legal hold requires a longer retention period.
• Marketing data (where consent was given): Retained until you withdraw consent or for a maximum of two (2) years from the last interaction with a marketing communication, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.

8 Data Security

takaok takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS 1.3 encryption for all data in transit between your device and takaok servers.
• AES-256 encryption for sensitive data stored at rest on takaok infrastructure.
• Multi-factor authentication options for player accounts and mandatory MFA for all internal staff accounts with access to personal data.
• Role-based access controls that restrict internal access to personal data strictly to personnel who require it to perform their job functions.
• Regular third-party penetration testing and vulnerability assessments of the Platform and underlying infrastructure.
• 24/7 automated security monitoring and incident response procedures with defined escalation paths.

Notwithstanding these measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been accessed without authorisation, contact [email protected] immediately.

9 Your Data Rights

Subject to applicable law, you hold the following rights with respect to the personal data takaok processes about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". takaok will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days.

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where there is no legitimate legal or contractual ground for its continued retention. Please note that certain data must be retained to comply with AML and financial record-keeping obligations and cannot be deleted during the mandatory retention period.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object to marketing: You may opt out of direct marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email you receive.

10 Children's Privacy

The takaok Platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18. Our registration process includes mandatory date-of-birth declaration, and our KYC verification procedures are designed to identify and prevent under-age access.

If takaok discovers or is notified that an account has been opened by a person under the age of 18, that account will be closed immediately, all personal data associated with the account will be deleted in line with applicable legal obligations, and any funds in the account will be handled in accordance with our Terms & Conditions.

Parents or guardians who believe that a minor in their household may have accessed the takaok Platform are encouraged to contact us immediately at [email protected] so that we can take prompt action.

11 Third-Party Links and Services

The takaok Platform may, from time to time, contain references to third-party game providers, payment services, or informational resources. takaok does not control the privacy practices of these third parties, and this Privacy Policy does not apply to any data collected by them directly. We encourage you to review the privacy policies of any third-party service you interact with through or in connection with the takaok Platform.

takaok is not responsible for the privacy practices or content of third-party websites or platforms, even where a link or integration exists within the takaok environment. Your interactions with game provider platforms (for example, within a live casino game interface delivered by Evolution Gaming) are subject to that provider's own privacy terms.

12 Updates to This Privacy Policy

takaok reviews this Privacy Policy periodically and will update it as required to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where material changes are made, we will notify registered players by email and by a prominent notice on the Platform no fewer than seven (7) days before the revised policy takes effect.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of the takaok Platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of, and agreement to, the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data takaok holds about you, please contact our Data Support team through any of the following channels. All enquiries are handled in English and responses are typically provided within five (5) business days.

• Email: [email protected]
• Live Chat: Available 24/7 inside your takaok account dashboard
• WhatsApp: +880 1700-000000
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

For data rights requests specifically, please include "Data Rights Request" in the subject line of your email and provide sufficient information to allow us to identify your account (such as your registered email address or account username). We may need to verify your identity before processing any data rights request.